How DialFox collects, uses, and protects your personal data.
At DialFox, we respect your privacy and take all necessary measures to protect and ethically process your personal data in accordance with applicable data protection law and the GDPR, on the website www.dialfox.de and its related pages, as described below.
The owner and controller responsible for this website and for processing your personal data is:
Dial fox d.o.o.
Sime Šolaje 1a, Banja Luka
Bosnia and Herzegovina
Email: office@dialfox.de
Phone: +49 1575 5155528
Visitors or users of the website are all individuals who visit this website.
When you register, fill out the contact form, or otherwise get in touch with us by providing your company name, first and last name, email address, and phone number, this data is collected in order to establish and conduct business communication. When you browse the website, technical data such as your IP address, browser type, and access times may also be processed to operate and secure the website.
The personal data we collect in the provision of services is processed to create and perform contracts in accordance with our main contractual documents and our General Terms and Conditions, as well as for the necessary documentation in compliance with regulatory requirements. This data is also used for accounting, invoicing, and audits, for the assertion and defense of legal claims, and for customer relationship management, including the preparation of offers for additional services.
The legal bases for processing are Article 6(1)(b) GDPR (performance of a contract, where the data subject is a party to the contract), Article 6(1)(f) GDPR (legitimate interests of DialFox and the client to provide the agreed services and improve quality), and Article 6(1)(c) GDPR (legal obligations of DialFox). For direct marketing related to our service offerings, we may use a client's personal data (name, company, address, contact details, order details) for our own advertising and marketing purposes to share information about our services and products, unless the recipient has objected to processing for direct marketing purposes. Where you have given us consent to process personal data for specific purposes (for example, participation in events or receiving information), the lawfulness of that processing is based on your consent. Consent can be withdrawn at any time. This also applies to the revocation of consent given before the GDPR came into force.
If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provide, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent.
The website uses cookies in some instances. Cookies do not harm your computer and do not contain viruses. They serve to make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies," which are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit. You can configure your browser to inform you about cookie settings and allow cookies only on a case-by-case basis, exclude the acceptance of cookies for specific cases or in general, and activate automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted. Further details are set out in our Cookie Policy.
Personal data provided will only be stored and used for the period necessary to fulfill the purpose for which it was processed, or as required by applicable retention obligations. Once the purpose is fulfilled and no legal obligation to retain the data applies, your personal data will be deleted or access to it will be blocked. You can request that we no longer use your personal data for business communication and sales. In this case, we will prevent the use of your personal data for business communication within 30 days and inform you accordingly.
Data may be transferred to countries outside the European Union where this is necessary for DialFox to fulfill an order (for example, if a verification is carried out in a third country), where required by law, or where you have expressly consented. In such cases, we take appropriate safeguards to ensure an adequate level of data protection.
Under the General Data Protection Regulation (GDPR), every data subject has the right to be informed about the personal data processed about them, as well as the right to rectification, erasure, restriction of processing, and data portability. You may object at any time, for reasons arising from your particular situation, to the future processing of your personal data based on legitimate interests. You may also object at any time, free of charge and without stating reasons, to the future use of your personal data for direct marketing purposes. If you object to processing for advertising purposes, we will no longer use your personal data for these purposes. You also have the right to lodge a complaint with the competent data protection authority. Any consent given can be revoked at any time. To exercise your rights or for any data protection inquiries, please contact us at office@dialfox.de.
By using this website, you agree to this Privacy Policy.
If we make changes to this Privacy Policy, we will inform you on this page and update the date shown below. Please review this page periodically for any updates.
This Privacy Policy was last updated on 10 July 2026.